Updated: 24/05/2018

Carlsen Baltic, UAB is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, shared, and stored when you visit or make an enquiry on (the “Site”).



For the purposes of data protection law, Carlsen Baltic, UAB is the controller of the personal information it collects from you. This means that it decides why and how your personal information is processed and is responsible for that processing.
Please see the end of this policy for our legal and contact information.



Device Information

When you visit the Site, with your consent we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:


For more information about cookies, and how to disable cookies, please visit




Enquiry Information

We may collect, store and use the information you voluntarily provide to us via telephone, email and/or through enquiry forms available on the Site. These enquiry forms may ask for such information as your name, the company you work for, email address, and telephone number. We refer to this information as “Enquiry Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring both to Device Information and Enquiry Information.



We process your personal information for the following purposes on the basis that the processing is necessary for us to pursue our legitimate interests as a business:

By submitting your personal information, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.




To process your enquiry and to provide after sales service we may pass your details to our partner organization to supply/deliver products or services you have requested.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as monitoring how customers use the Site and issuing our emails for us. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:

Third parties may have access to personal information needed to perform their functions, but they are not allowed to use it for their own purposes. We will never sell or lease your personal information to third parties. We will not share it in ways different from what is described in this privacy policy unless you authorize us to do so.

Finally, your data may be disclosed to legally authorized entities to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



We seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. For example, we use an SSL certificate in order to encrypt any data sent between you and the server. Only authorized personnel has access to personal information and is required to use strong passwords in order to minimize any risk of unauthorized entry. Where we use third parties to process personal information, we require them to ensure the safety of your information.



We do not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.



This Privacy Policy only covers this Site. Any other websites which may be linked to by our Site are subject to their own policy, which may differ from ours. Carlsen Baltic is not responsible for the privacy practices of other websites. You should exercise caution and look at the privacy statement applicable to the website in question.



Communication, engagement and actions taken through external social media platforms that this Site and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through our social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.



We will only retain your personal information as long as necessary for the purpose for which it was collected, as laid out in this policy or as long as necessary to carry out a legitimate and reasonable promotion of our products and services. The default data retention period is 26 months. When personal information is no longer needed to be processed, it is deleted, except for that, which, in the cases, specified by law, must be transferred to state archives.



If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind and withdraw your consent at any time by contacting us by email at

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You also have the right to object to processing, restrict processing of your personal information or request personal information transfer (‘data portability’). If you would like to exercise this right, please contact us through the contact information below.

If you are not satisfied with how Carlsen Baltic manages your personal information, you have the right to make a complaint to a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the State Data Protection Inspectorate, the data protection regulator in Lithuania, are available on the Inspectorate website. A full list of National personal information Protection Authorities can be found here:  However, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.



We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our users. We may change this Privacy Policy at any time by sending you an email with the modified Privacy Policy or updating this page in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will take effect seven (7) days after the date of our email or the date on which we post the modified Privacy Policy on our Site, whichever is the earlier.



If you wish to exercise any of your rights in relation to your personal information or if you have any queries related to this Privacy Policy, please contact our Sales Manager at the address below or by email at


Carlsen Baltic, UAB is a company incorporated in Lithuania under company registration number 300041523 and has its registered office address at Veiverių g. 150, LT-46391 Kaunas, Lithuania.